Shipping and Returns

We try our best to offer you the greatest possible purchasing experience.

We believe in human interaction and communication.

In case of a question, you are more than welcome to contact us directly:

However, we understand that it is also beneficial for both parties to have agreed on something standard prior to the action.

Therefore we have prepared the following documents:
Refund Policy, Privacy Policy, Terms of Service.

Please be aware that since porcelain is a very delicate product, we are using the most effective transportation option. However in case of a broken product, we will send you a new one free of charge. Please contact us immediately. Limited period may apply due to different couriers' regulations.

We post the items in three days the latest, but usually the next day. If you need your parcel quicker, then please contact us directly and we'll try to find a solution.